Galaxy Note 7, Samsung: “Turn It Off”. Refunds and kits for the return – The Republic

SAMSUNG is ready to anything to save the situation. And after the stop final production of Galaxy Note 7, which is invoked for too many cases of combustion and explosion, the Korean company invites you, once again, don’t use it, ensuring that we engage to investigate the causes of the damages caused by the models to risk and, above all, you can do to compensate customers.

pre-orders in Italy. compared with about 4 thousand units required, have been delivered less than half. To the owners of 2 thousand Galaxy Note 7 booked in our Country, the Samsung offers a refund “the total and immediate of the amount paid”. An important step, that Samsung has decided to do, even if the device here has never been put on the market: the launch would take place after the world championship in September, along with other european Countries, but in fact were just started pre-orders for people who wanted to buy it, a common practice for all devices hi-tech.

READ the useful Alarm: cut the estimates for the third quarter

The council, by part of the same Samsung remains not to use it. “To protect the safety of consumers, the company has decided to stop the sale and production of the Galaxy Note 7 and the program of replacement of these devices, inviting consumers to turn off the Galaxy Note 7 in its possession and return it to the store from which you purchased,” reads the official announcement. Users who might have concerns or questions can contact the dedicated customer service at the toll-free number 800025520 or for the withdrawal of the product.

How is the withdrawal. in Italy, the invitation is to return the device at the retailer where the purchase was made, in the Usa in the face of the complaints of the shippers for the security risk, the company sends a specific kit with anti-static bag, the box is coated with thermal material, and a pair of latex gloves (for any allergies to the materials used for the coating of the ceramic fiber of the box to fire). All to ensure that the delivery takes place, precisely, in total safety. However, immediately after the return of the Galaxy Note 7, the – to know Samsung – consumers will be sent the prizes in pre-order, that is, the Gear VR, and the MicroSD 256 Gb.

“we Want to prove to be concretely close to our Italian consumers and for this we are working on a dedicated program to thank them for the confidence that we are demonstrating”, said Carlo Barlocco, president of Samsung Electronics Italy in the note. And, again: “We are the technology leader responsible, and strongly committed to make our guests feel in every moment safe, excited and inspired, while maintaining the excellence of our products. We want to prove to be concretely close to our Italian consumers and for this we are working on a dedicated program to thank them for the confidence that we are demonstrating”.

, And if in the Twitter profile of Samsung Electronics stands out, yet the notice for the recall and replacement of the device, released in mid-September, on the social networks and in many announce that they do not have mimimamente intention to return the phablet purchased, at least Overseas.

Topics:

samsung

Galaxy Note 7

refund

return

security

explosion

fire

battery

Starring: