Former Apple employee confesses: work in a store? A nightmare – The Republic

WORKING as a clerk in a store Apple has more defects than merits. ” Not to mention the death threats ”. To reveal that behind the scenes is a real nightmare was formerly employed, the less virtuous telling details of his experience in the Apple stores in the UK. Four years (2011-2015) of pressures, in essence, that even the most willing workers can endure too long. And for most, it should be clarified, it is the fault of the customer.

It ‘s the bleak picture painted by Business Insider after collecting the background that regulate the life of the clerks in blue shirt. An unusual witness, whereas all Apple employees sign a ” non-disclosure agreement ” that prevents sharing outside (or on social networks) information about the company and even less about the products. The prohibition applies even to take a selfie in uniform. This is also why the interviewee asks to remain anonymous. What many do not know, for example, it is that the apple workers is substantially hindered career advancement, because it is not taken for granted climb the managerial positions.

Even the paycheck surprises little comforting: the clerks of a British shop perceive 8 pounds per hour (about EUR 10.50), certainly not enough to afford to buy the products they sell each day , because – while benefiting from a 15% discount inside – do not receive any bonus in the case should increase sales.

the European personnel selection criteria favor, as you can imagine, good education and creativity. While one of the most positive aspects of joining the company is the direct contact with the CEO Tim Cook . A friendly approach, therefore, that, however, does not apply to the consumer. All is not gold that glitters, warns the interviewee, explaining how difficult it is to stay calm working in an Apple Store, despite the great atmosphere seems almost always relaxed and informal. A ruin, in fact, are mainly customers. In practice, a salesman can be said to be constantly mistreated, not so much by the employer as by the patrons, – he said the woman – can attack you with their complaints before you even contact the Genius Bar to ask for technical support. And in the worst cases the insistent demands become insults and even death threats.

Then there’s the training, ongoing supervision and manic part of those responsible, claiming to have a relationship with the customer to ask for ” your favorite ice cream ”. A mission almost impossible, considering the more than one hundred patrons with whom he has to do every day. In short, there is not a moment for yourself and you feel always under control. Faced with a work routine so stressful even the Mac cult and example of Steve Jobs can revive the fortunes of a forced commit every day to wear a ” ‘Apple Mask’ ‘just to have a smile.

Topics:

apple store

former employee

Great Britain

Business Insider

Starring:

tim cook