months later, Samsung reveals the causes that gave rise to the explosion of the device: the design and manufacture of the batteries have caused the fire of the Notes 7. A malfunction that resulted in the recall of 2.5 million devices, and damage estimated at $ 5.3 billion.
it Was the month of September of last year when it broke out (in the true sense of the word) in the case of the new Samsung Note 7, the flagship device of house in south korea that was launched just a month before. Samsung, after a series of reports and after checking that the device actually exploded, withdrawing from the market the product, blocking the sale and proceeding to the recall of 2.5 million devices. Months, Samsung reveals the causes that gave rise to the explosion of the device: were the batteries.
To give news of the discovery of the causes that gave rise to the explosion of Notes 7, it was the house in south korea, through a press release that summarizes the activities of the investigations carried out in the course of this last, difficult months. “Our survey” – the statement reads – “as with the other completed by three industrial organizations are independent, and has concluded that the batteries were at the origin of the incidents of the Notes 7″. “However” – is still read in the press – “we have to target the requirements of the batteries of the innovative Notes, 7 and we take over the responsibility of the failure occurring and indentificando via a vital issue in the process of design and manufacture of the batteries before the launch of the 7″. Then the design and manufacture of the batteries have caused the fire in the Notes 7. Samsung will provide new insights to identify the causes that led t o an abnormal overheating of the device.
Samsung comes to this conclusion, then, after the investigative work done by about 700 scientists and engineers at Samsung have worked ricostrunendo the dynamics of the accident, by testing over 200,000 Notes 7 complete and more than 30,000 batteries. A necessary work, having regard to the serious consequences that have led to a decline in profits for the Korean giant of 17 percent.
once that’s verified those who were the cause of the explosion of Notes 7, Samsung tip immediately to regain the trust of consumers. Koh Dong-jin, the head of the division of smartphones, has renewed the excuses of the company in the hope and the commitment to regain the trust of consumers in the world. In practice, the company intervenes immediately with corrective actions to ensure that similar incidents do not happen again in the future, including measures of safety in the design phase and the plan of 8 points of verification of the battery.
In recent months, together with the independent experts of the field, “we conducted an investigation to reconstruct the cause of the problems of the Galaxy Note 7. “Now more than ever,” said Koh – “we are determined to earn the trust of our customers with innovation as much as you can about security as the door to unlimited and incredible opportunities for new experiences”. Samsung has estimated that the costs of the recall of 2.5 million of Notes 7 in $ 5.3 billion: while blaming in September, lithium-ion batteries given by a supplier, after it emerged that even the models with the new batteries were a fire risk.
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