E.Cap.
Tim Cook, Apple’s number one
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Genoa – Eventually even Apple has decided to “give up”, following what has been done already by other giants of the Web and electronic commerce, such as Google and Amazon : henceforth , as they want the rules of the European Union, who will make purchases on the App Store (the “shop” for iPad, iPod and iPhone), Mac App Store (where software for computers of Apple), iTunes (for music and movies) and iBooks (books) will have 14 days to decide if it is satisfied or not and possibly have a refund.
To be eligible, as is explained in a page dedicated to apple.com , is not necessary in any way justify its decision: just connect to your account on iTunes, enter the Purchase History , select what you want to ask for a refund, click “Report a problem” and from there “I wish to cancel this purchase.” The refund , you can not have on iTunes Gifts, will be credited with the same credit card used for the purchase of the product.
In this way, Apple puts in rule with the Eu Consumer Right directive , which strengthens the rights of European consumers and specifically provides “the right to return goods bought at a distance, whether by Internet , or by post by phone, “a proposed directive back in 2008 and approved in June by the European overwhelming majority, with 615 yes and just 16 no.
remains to be seen what will happen content for which reimbursement is requested: according to experts of macitynet.it, Apple may be able to disable use app and film for the profile of iTunes from which it was exercised to withdraw. At present, however, it is unclear how the company can defend itself from those who decide for example to rent or purchase a movie, copying it (illegally) on the computer and then claim a refund.
A “problem” that customers Americans and Canadians have not, since for them “all sales and rentals of products are final” or “ all sales are final and rentals .”
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